Fedefarma: IT support and team coordination

I started as a weekend telephone customer service agent and moved to weekday customer service. My career developed into IT support for pharmacies and internal users, before I became responsible for the Customer Service department and coordinated a team of 30 agents.

I combined the organisation of the team and customer service with cross-functional IT support for pharmacies, warehouses and company users, including Customer Service staff. I also supported the Deister ERP and helped resolve and track incidents.

This experience taught me to prioritise tasks, coordinate work across departments and review processes to organise information better and make the team’s work easier.

Customer service and communication

My experience at Sitel, now Foundever, included customer service, answering enquiries, handling complaints and working towards quality and productivity targets. I learned to listen, understand each need and communicate a clear response, even in difficult situations.

During my placement at C-System JGD Informática, I helped customers in the shop, installed and maintained computers and provided basic technical support. It was an early opportunity to connect IT knowledge with real problems faced by users.

Tourism: a perspective centred on people

My experience as a tour escort has given me knowledge of travel organisation, itineraries and group assistance. Understanding travellers’ questions, preferences and expectations allows me to view tourism through the experience of those taking part in a trip.

This perspective connects with my interest in websites and digital communication for travel agencies and tourism businesses: presenting an itinerary, organising information and helping people find what they need before travelling.

Education and continuous learning

My education includes vocational qualifications in Computer Systems Operations and Web Application Development. I am continuing my Computer Engineering studies online at the Universitat Oberta de Catalunya (UOC).

I am interested in continuing to develop my knowledge of web design, digital tools, content management and automation, combining study with practice and the exploration of new projects.

Knowledge I bring together in my projects

My knowledge includes HTML and CSS, organising pages and content, forms, domains, hosting and email. I am also interested in visual communication, social media, newsletters and advertising through Meta Ads.

My background includes advanced office software, management systems and CRM, ticketing tools, basic data analysis and report preparation. Organisation, the ability to learn and adapting to change are part of how I approach tasks.

Languages

Spanish and Catalan, English with certified B2 proficiency, and Italian. Languages connect my interest in communication with tourism experiences and meeting people from different places.

Why BeroIT

BeroIT grew from the idea of bringing technology and tourism together on one website. It is a personal portfolio and a place to show my background, document projects such as Kpital Legal and share the learning behind each experience.

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